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Frequently asked questions
Your diamond is certified
Frequently Asked Questions
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Every StudioSaf center stone is backed by an IGI certification—an emblem of authenticity, precision, and trust. More than a report, it’s a gemological promise that your diamond has been meticulously graded for cut, color, clarity, and carat. So you can say yes with clarity, confidence, and a sparkle that’s certified to last.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 10-14 business days production time for your order to ship out, average shipping times are 2-3 days.Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at studiosafco@gmail.com
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order before it has been placed into production. If you cancel once order is placed into production, there will be a deposit kept.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at studiosafco@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you. Please send us an email to studiosafco@gmail.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
Have questions? We’re here to help!
Can I customize a ring?
Absolutely. Custom design is at the heart of what we do. Whether you're dreaming of a particular shape, metal, or setting, we’ll work with you to craft a ring that reflects your story. To get started, send us a message or book a consultation—we’re honored to bring your vision to life.
How long will it take to receive my order?
Most of our rings are made to order and ship within 14–21 business days, depending on the complexity of the design. Each piece is handcrafted with precision and intention, so we appreciate your patience as we create something truly special just for you.
Do you offer payment plans or financing?
Yes. StudioSaf partners with Shop Pay Installments to offer interest-free payment plans on eligible orders—so you can say yes to your forever piece, on your terms.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at studiosafco@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you. Please send us an email to studiosafco@gmail.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
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